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Help - Dispute - Case Study

WhyMind.com understands that it's never pleasant to have any problem with a transaction. Below are some dispute case studies and tips. Hope they can help you resolve your issues.

Case No. 1: Did not receive ordered items

Case No. 2: Received items were damaged

Case No. 3: Items received differ significantly from description and some clients did not receive

Case No. 4: If the buyer address provided is correct, but because of a wrong telephone number,

courier can not normal delivery, and ultimately delivery to the wrong address.

Case No. 5: The package is held at the customs

Case No. 1: Did not receive ordered items

Gerry bought a cell phone from WhyMind.com and paid by PayPal. Then WhyMind.com informed Gerry he sent the item by DHL for the CDS logistic service and gave him the tracking number. However, Gerry did not get the package, so he checked the tracking number on the DHL website, and found that the address of the tracking number was different from what he gave to WhyMind.com.

Note:

If you do not receive your item in due time (3-4 days after the WhyMind.com pastes the tracking number on the website), contact WhyMind.com seller ASAP.

WhyMind.com will be made according to buyers fill out the address of the relevant courier company AWB, If it is because of mistakes made by the courier company's delivery of goods to the address which provided from the buyer, WhyMind.com will be fully responsible for this, WhyMind.com will be free for buyers resendthe same weight of goods to the same address, and compensation for the value of the goods declaration.

Case No. 2: Received items were damaged

Sophie purchased 30 hair straighteneres from Kan, but the items received were different from the description, and some of them were damaged. Sophie contacted Kan and demanded a refund and Kan agreed. Then Sophie sent the 30 hair straighteneres back to Kan and faxed him the receipt of the express. However, Kan insisted he got an empty box and showed the video record of the empty box to WhyMind.com to prove his claim.

Note:

If it is because the seller did not take the necessary protection of the goods caused by damaged goods, the seller to meet the full responsibility, WhyMind,com will refund all fees charged to you.

If you receive the goods and found that packaging is not the same as the pictures uploaded by WhyMind.com, WhyMind.com will refund the shipping fee and compensation for the value of the goods declaration

Case No. 3: Items received differ significantly from description, and some clients did not receive

Peter purchased some 32G memory cards from Jane for his digital online store. Jane, the seller offered drop shipping on the purchase order. Peter gave Jane all the addresses of his clients to let her send the goods to them. However, a few days later Peter received complaints from his clients who claimed that the storage capacity of the memory cards storage were 1G and not 32G. And some clients did not receive.

Note:

Check the items carefully before you sign the shipping receipt. If you choose drop shipping, inform your clients to check the items carefully before they sign the shipping receipt.

Double check your clients’s address is correct. And make sure the telephone for your clients is work, If the address information （including the telephone number）is false, Buyer must take full responsibility for it.

Case No. 4: If the buyer address provided is correct, but because of a wrong telephone number, courier can not normal delivery, and ultimately delivery to the wrong address.

Ben bought 10 jackets from Nancy, and provided WhyMind.com a consignee address with wrong telephone number. Three days later, DHL in accordance with the WhyMind.com Telephone attempt to contact the recipient. But no reply. After 2 days, they finally contact the person who with that number, His name is Jack. Jack called DHL to delivery to another place where is not the orignal place. Ben is very angry, so he complaints to WhyMind.com

Note:

If it is due to provide buyers with the wrong phone or information. Lead to courier can not delivery to the correct address, Buyer must assume all the responsibility.

Case No. 5: The package is held at the customs.

Sam bought a watch from Jerry, however, the watch was held by the USA custom

Note:

If the item is retained for reasons bearing to authenticity, the seller is responsible for the refund and has to pay all the related costs.

If the item is at customs because the buyer has not paid the related custom duties, or obtained the necessary import license, it is the buyer's responsibility to pay the customs duties and all related costs.

Custom duties may incur when a seller ships several orders to a buyer in one lot. In this case, the seller bears full responsibility and pays all related costs. If it is because the goods are fake license, seller must bears full responsibility.

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Help - Dispute - Case Study