Overview
- What's Dropship mean?
- What if a misunderstanding occurs - who will help me
- The Benefit For Sellers
- What can WhyMind.com do for you?
- Where can I find the most at low wholesale prices?
Contact Us
Shipping
Dispute
How to & Tutorials
Payment
Happy Bid
- Virtual money Policy
- Membership Point Policy
- Coupon Policy
- The Reward Rule of Membership Point and Virtual money
faq
Help - Shipping - WhyMind.com Shipping Principles
1. The package is held at the customs
· If the item is retained for reasons bearing to authenticity, the seller is responsible for the refund and has to pay all the related costs.
· If the item is at customs because the buyer has not paid the related custom duties, or obtained the necessary import license, it is the buyer's responsibility to pay the customs duties and all related costs.
· Custom duties may incur when a seller ships several orders to a buyer in one lot. In this case, the seller bears full responsibility and pays all related costs.
· If it is because the goods are fake license, seller must bears full responsibility.
2. The package is returned
· If there is a mistake in the address provided by the buyer, the buyer is responsible for the shipping fees and related costs.
· If the seller misspelled the address, the seller is responsible for paying shipping fees and related costs.
· If the carrier fails to deliver the package, seller should contact the carrier to resolve the problem.
3. The pakcage is damaged or lost
· The recipient need to privide pictures of damaged goods, and we will check it whether the appearance of the goods is the same as we photo before we shipped it. If it is because of mistakes made by the seller’s packaging, the seller must bear the responsibility.
· If it is because of shipping agent, we will pay compensation to the seller.
· The tandard of compensation is remove this shipment’s shipping fee and compensat the custom value of these goods show on the way bill. (The compensation of custom value is no more than USD 100).
